If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We warranty all our products ourselves-please see our In the event there is a defect please do not send your purchase back to the manufacturer. Please also email a detailed description with the reason for your return and attach pictures where necessary. Return shipping charges for items not specifically covered under warranty* coverage or otherwise damaged or defective will be deducted from any refunds given. Inked / Used Pen (except for Warranty Reasons) Pens bought from Clearance Sale, or any Buy One Get One promo

It must also be in the original packaging with all the original warranty cards and any accessories that it came with. To be eligible for a return, your item must be unused / un-inked and in the same condition that you received it. Please see exceptions on our Policy Page. If 14 days have gone by since your purchase, unfortunately, we can not offer you a refund or exchange. Our policy lasts 14 days from the date of order. We strongly advise that you read the below to ensure that your return request is approved. To start a return please visit our RETURN PORTAL.

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